Help Center & FAQ
Your guide to downloading, printing, and sewing with our digital patterns.
📦 Digital Downloads & Access
How do I receive my pattern after purchase?
Your files are available for instant download immediately after payment. You will receive an automated email with a secure download link. If you created an account, you can also find them in your "Order History".
What file formats are included?
We provide industry-standard PDF formats to ensure compatibility:
- Print-at-Home (A4 & US Letter): For standard home printers.
- Copy Shop (A0): Large format files for professional printing services.
- Instruction Booklet: A detailed PDF guide with illustrations.
🖨️ Payments & Safety
Is my payment information secure?
Absolutely. Our website is encrypted with SSL security, and all payments are processed through trusted, PCI-compliant providers.
Will I receive a confirmation after payment?
Yes! As soon as your payment is successful, you’ll receive a confirmation email with your order details and download link (if applicable).
✂️ Returns & Refunds
Do you accept returns on digital patterns?
Because our patterns are delivered instantly via download, we’re unable to accept returns or offer refunds for digital products
What if there's a problem with the file?
If your download is corrupted, incomplete, or not working, please contact us right away. We’ll make sure you receive the correct, usable file.